Privacy policy

1. Who We Are

We are a UK-based videography business offering professional filming and editing services.

2. What Personal Data We Collect

We may collect and process the following personal information:

  • Contact Information – e.g., your name, email address, phone number.

  • Project Information – e.g., event details, location, names of people featured in a video.

  • Website Usage Data – via cookies, including IP address, browser type, and browsing behavior.

  • Payment Information – only if invoices are paid directly to us (we do not store credit card details).

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotes.

  • Communicate during the project timeline.

  • Deliver video content and services.

  • Manage bookings, contracts, and invoices.

  • Improve our website performance and services.

  • Comply with legal or regulatory requirements.

We do not sell or share your data for marketing purposes with third parties.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent – when you submit a contact form or sign up for updates.

  • Contractual obligation – to provide the services you've requested.

  • Legitimate interest – e.g., improving our services or defending legal claims.

  • Legal compliance – to meet regulatory or legal obligations.

5. How We Store Your Data

Your personal information is stored securely on encrypted devices and/or trusted cloud platforms that comply with data protection standards. We retain your data only for as long as necessary, typically:

  • 6 years for client and contract information.

  • 12 months for general enquiries (if no booking is made).

6. Cookies

Our website may use cookies to improve your experience. You can choose to disable cookies through your browser settings.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your data.

  • Request correction of inaccurate data.

  • Request erasure ("right to be forgotten").

  • Object to processing.

  • Restrict data processing.

  • Data portability (in certain circumstances).

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Vimeo, Instagram, YouTube). We are not responsible for the privacy practices of other websites.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a new "Last updated" date.

10. Contact Us

If you have any questions or concerns about this privacy policy or your personal data, please contact hello[at]thoughtsfromcameras.com

You can also lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.